Privacy Policy

This policy explains how Relus Trading Limited (“Relus Trading”, “we”, “us”) collects and uses personal data, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

The data controller is Relus Trading Limited, 5 & 6 Manor Court, Manor Garth, Scarborough, North Yorkshire, YO11 3TU, United Kingdom (Companies House 03615673). For any privacy matter, contact legal@relustrading.co.uk.

2. What data we collect

Depending on how you interact with us, we may collect: contact and enquiry details you submit (such as name, email, telephone, postcode and details of your request); technical data (such as IP address, device and browser information); and usage data about how you use our websites.

3. How and why we use your data

We process personal data to respond to enquiries, to introduce you to relevant providers where you have asked us to, to operate and improve our websites, and to meet legal obligations. Our lawful bases are your consent, our legitimate interests in running our services, and compliance with legal obligations.

4. Sharing with partners and providers

Where you request an introduction, we share the details necessary to fulfil that request with the relevant provider. We also use service providers (for example hosting and analytics) who act on our instructions. We do not sell your personal data.

5. International transfers

Where personal data is transferred outside the United Kingdom, we rely on UK adequacy regulations or appropriate safeguards such as the International Data Transfer Agreement or Standard Contractual Clauses.

6. Retention

We keep personal data only for as long as necessary for the purposes described above or as required by law, after which it is securely deleted or anonymised.

7. Your rights

Under UK GDPR you have the right to access, rectify, erase, restrict or object to processing of your personal data, and the right to data portability. To exercise any right, contact legal@relustrading.co.uk.

8. Cookies

Our websites use cookies and similar technologies to function and to understand usage. You can control cookies through your browser settings.

9. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioners Office (ICO), the UK supervisory authority, at ico.org.uk.

10. Changes

We may update this policy from time to time. The current version is always published on this page.